At the shipping addresses that will be provided by you

It could from 3 to 5 business days to 2 weeks depending on the number of orders we're processing

As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your UPS tracking number. Click on the tracking number and you can access to-the-minute location information. 

If there is no activity for two days, we can help. Our number is 1-833-ELSAVID (1-833-3578243) don’t hesitate to call or email us at info@elsavida.com. Please leave us a clear and detailed message with your name, phone number, and your order number (if available). 

We get so many items a day (and sometimes run low on popular items) that it's very difficult to keep up-to-the-minute information on our site. If your items are on backorder it can take 2-4 weeks to receive your item. Of course, this amount of time will vary. You have several options: 

You can keep your item on backorder and wait till your item is available again. You can choose another item instead of the one you purchased. If there is a price difference, you will either be credited or charged. You can simply cancel that particular item if you don’t want to wait for it or change the order. 

As soon as we get the item back in our warehouse, you will get an email letting you know your item was shipped. All backorder items are shipped UPS ground shipping, free of charge. 

If you receive an order confirmation email and notice a mistake with the order, please call us at 1-833-ELSAVID (1-833-3578243) or email info@elsavida.com. Leave us a clear and detailed message with your name, phone number, and your order number (if available). 

You may request a return authorization through our website here. You can also make your request by emailing info@elsavida.com or calling us at 1-833-ELSAVID (1-833-3578243). Leave us a clear and detailed message with your name, phone number, and your order number (if available). 

Sorry about that! If we sent you an incorrect item in your order, click the “Contact US” link below and provide us with your name, order number and the item(s) you’re missing or received by accident in the notes section. We’ll handle the issue ASAP!

An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, click the “Contact US” link below and provide us with your name, order number and your concern and we will get back to you within 2 working days.

If your orders were not successful your credit card will not be charged. Any transactions reflected on your account are authorizations only and will automatically disappear witching a few days depending on your bank’s procedures.

Elsavida.com is a web-based retailer only. We will be adding jewelry to our site periodically, so please check back frequently to browse fresh styles.

Once you are registered on our site you will be able to view current orders as well as previous ones.

Orders can be declined for multiple reasons. Orders will not be authorized by the system if the card is expired or the charge is above the credit limit. Failure to authenticate billing information will also result in a declined order, please check to make sure all details have been entered completely and correctly and correspond to the card being used.

A website's privacy policy is a legal statement providing information about the use of personal information, related to its customers and visitors, collected via the website - by the website owner. We respect your privacy and our aim is to provide you a safe and secure surfing experience whenever you visit our website. Our Privacy Policy is created in order to demonstrate our firm commitment to your privacy. This privacy notice describes our online information practices to inform you about what information we collect, why we collect such information and how we use the information that we collect from our customers and visitors. 

Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open. 

Unfortunately, no. At the moment we are not able to take custom orders. 

Gold plated is our 925 Sterling Silver metal covered with electroplated gold. 

When you are ready to complete your order, go to the checkout page and you will see a box to add coupon code and click on apply coupon button. 

Contact us via email at info@elsavida.com or click the “Contact US” link below and provide us with your name, order number and other details and we will get back to you in 2 working days.