Return Policy

RETURNS AND EXCHANGES 

 In the unlikely event that you are unhappy with your order please don’t hesitate to contact us on info@elsavida.com.

During the first 15 days of the purchase, the customer can return the product and apply for refund. Between 15 to 30 days the only option the customer will have would be to opt for an exchange. 

There won't be any return or exchange 30 days after the product purchase.

Upon receipt of items, the Paypal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.